About FEI

At FEI, we have been working with education and professional development since 1888, always with a strong focus on quality and results. Our quality policy reflects our commitment to delivering high-quality education that creates lasting value for our customers and participants. With clear principles for customer service, learning objectives, and pedagogy, we aim to set a new standard for education – both in Sweden and internationally.

FEI’s vision and mission form the foundation of our quality work:

Vision: With a proud history and a passion for lifelong learning, FEI drives progress toward a competitive and sustainable society.

Mission: We provide flexible, high-quality education for individuals, businesses, and the public sector through innovative solutions.

Long-Term Goals:

• 100% customer satisfaction
• 100% employee satisfaction

We recognize that this is an ambitious goal that requires ongoing improvement and dedication, but we believe it is a goal worth striving for. By always listening, analyzing, and acting on feedback from both customers and employees, we work to create an experience that exceeds expectations. Our aim is not perfection at any given moment, but to continuously improve and set the benchmark for quality in our industry.

Every interaction with FEI should be characterized by professionalism, service, and dedication. Customers and participants should feel well taken care of throughout the entire process – from registration to completion of the course. Feedback, whether gathered through formal evaluations or informal channels, is valuable to our development work.

Registering for our courses and programs should be straightforward, whether it's for individual participants or organizational groups. Our policies for cancellations, rescheduling, and payment terms are clear and transparent to build trust and confidence.

We aim to clearly communicate who our courses are intended for and what each course is designed to achieve. We offer support in assessing participants’ prior knowledge, such as through study guidance or knowledge assessments, to ensure everyone starts at the appropriate level.

Our programs are closely connected to working life. Course leaders are experienced professionals in their respective fields and use real-world examples to make the content relevant and applicable. Our pedagogy is built on the idea that participants should be able to immediately use what they learn in their current or future professional roles.

Through our hybrid concept, FEIFLEX, we make professional development accessible to everyone, regardless of location, offering flexibility in both time and place.

After each course or module, digital evaluations are conducted. We actively encourage participants and clients to share their feedback, which plays a key role in our quality improvement work. The data collected is analyzed and used to strengthen our offerings.

Our goal is for participant satisfaction to consistently be in the top quartile of evaluations. We aim not only to deliver education of the highest quality but also to create lasting value for our customers.

FEI should be a place where everyone feels welcome and safe. We take a clear stance against all forms of discrimination and harassment. A positive and inclusive community is essential for successful learning.

FEI is accredited by Almega Utbildningsföretagen, a trade organization that reviews and certifies the quality work of commercial education providers working with professional development in the private and public sectors. Almega has reviewed FEI’s quality system and found it to be in full compliance with their quality standards.

We adhere to applicable laws and meet the expectations of our stakeholders. In addition, we work continuously to improve our quality system to ensure that we remain a leading provider of education.

FEI is dedicated to continuously developing and raising the quality of our educational offerings, all with the aim of contributing to a competitive and sustainable society.